Text messaging (SMS) terms

What this program is

Just Movers Inc sends text messages from its business phone number, (984) 983-3900, to people who have given us permission to text them. The messages are one-to-one, conversational messages about your move or your home sale: your quote, your booking confirmation, the crew's arrival window, a check-in after the move, a request for a review once the move is done, and answers to questions you asked us. Community partners who refer families to us may also receive one-to-one messages about the family they referred, with the family's permission.

This is not a marketing broadcast program. We do not send bulk promotional campaigns, and we do not text numbers that have not asked to hear from us.

How we get your permission

We collect consent in one of two ways, and never text a number until one of them has happened.

1. On our website

The quote forms on justmoversinc.com include a separate, unchecked box that reads: "Text me about my move. By checking this box you agree to receive one-to-one text messages from Just Movers Inc about your quote and your move at the number above. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms and Privacy Policy." You can send the form without checking the box, and we will still call you. Checking the box is never a condition of getting a quote or booking a move.

2. On a phone call

When you call us, our phone assistant or a member of our team may ask, before the call ends and before any message is sent, whether you would like text updates. The disclosure is read as written and we wait for an explicit yes:

"Would you like to receive text messages from Just Movers Inc about your move at this number? These are one-to-one messages about your quote and your move, such as your estimate, your booking confirmation, the crew's arrival window, and a check-in after the move. Message frequency varies. Message and data rates may apply, depending on your mobile phone service plan. You can opt out at any time by replying STOP, and you can get help at any time by replying HELP. Our terms of service are at justmoversinc.com/terms and our privacy policy is at justmoversinc.com/privacy. Please answer yes or no."

If you say yes, we confirm it on the call ("Great, I have noted that you agreed to receive texts at this number.") and record it against your contact record: consent set to Yes, the date and time, and the phone number you agreed to be texted at. If you say no, say nothing, or your answer is unclear, consent is set to No and we do not text you.

The first message you receive

Whichever way you opt in, the first text we send is a confirmation and nothing else:

Just Movers Inc: You are opted in to one-to-one texts about your move. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Message frequency and cost

Message frequency varies and depends on your move. Most families receive fewer than ten messages in total around a move. Message and data rates may apply, charged by your mobile carrier under your own plan. We do not charge you for messages.

How to stop

Reply STOP to any message from us and we will stop texting that number. You will receive one confirmation message and then nothing further. You can also ask us to stop on a call, or email help@justmoversinc.com. Opting out of text messages does not opt you out of phone or email contact about a move you have booked unless you ask us to stop those as well.

How to get help

Reply HELP to any message from us for support information, or contact us at help@justmoversinc.com or (919) 264-8958.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and message delivery depends on your carrier, your device, and your coverage. Supported carriers may change without notice.

Your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services to us, such as our telephony, phone-assistant, and customer-record providers, is permitted solely so that those providers can deliver the message on our behalf. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Our full Privacy Policy and Terms of Service apply.

Contact

Just Movers Inc
4501 New Bern Ave, Suite 130
Raleigh, North Carolina 27610, United States
help@justmoversinc.com
(919) 264-8958